SBA Workshops at the Wharf

Getting Your Website Right - design, functionality, and optimisation

Wednesday 27th September 2017 at 17:00 at 19:00

FREE

 This 2 hour workshop will cover the following:

  • Business Brief: Understanding your Business
  • Website Design Brief: Communicating your requirements 
  • Managing your Website: Ensure it adds value
  • Induction to Key Performance Measures
  • Importance of a Blog, Social Media and SEO

Book here

How to effectively manage a customer complaint through to resolution

Wednesday 11th October 2017 at 10:00 at 13:00

FREE

 This 3 hour workshop will cover the following:

  • Why people complain and the different types of complaints.
  • How the communication styles of different customer types need to be considered when resolving a customer complaint.
  • An introduction to the ‘CLARA’ conversational process.

Book here

GDPR Workshop

Friday 13th October 2017 at 14:00 at 17:00

FREE

 The General Data Protection Regulation (GDPR) brings substantial changes to the rules around personal data and its use. To ensure effective compliance by deadline of 25 May 2018, all organisations need processes and procedures in place to comply with the requirements of the GDPR. In some instances, there will also be a requirement for organisations to appoint a suitably qualified and trained data protection officer (DPO). The workshop will give an overview of:

•The differences in the definitions under the 1998 Act

•The differences in the Principles under the 1998 Act

•The new obligations on both the Data Processor and the Data Controller

•The new data breach reporting requirements

•The role of the Data Protection Officer

•Data Portability

•Privacy Impact Assessments and Privacy By Design

•The practical steps you should undertake for implementation of the Regulation

Getting Your Website Right - design, functionality, and optimisation

Tuesday 17th October 2017 at 17:00 at 19:00

FREE

 This 2 hour workshop will cover the following:

  • Business Brief: Understanding your Business
  • Website Design Brief: Communicating your requirements 
  • Managing your Website: Ensure it adds value
  • Induction to Key Performance Measures
  • Importance of a Blog, Social Media and SEO

Book here

90 Days to Boost Your Business Workshop

Thursday 2nd November 2017 at 10:00 at 13:00

FREE

This workshop will covers : 

  • Developing clear milestone,
  • Structure and accountability,
  • Planning your week
  • Review of vision and current challenges.
  •  Action planning which consist of  Sales, Networking, £’s Targets and actions for developments.

Book here

Consumer Insights Workshop

Thursday 16th November 2017 at 10:00 at 13:00

FREE

Information about this course will be added shortly.

Book here

How to effectively manage a customer complaint through to resolution

Friday 24th November 2017 at 10:00 at 13:00

FREE

This 3 hour workshop will cover the following:

  • Why people complain and the different types of complaints.
  • How the communication styles of different customer types need to be considered when resolving a customer complaint.
  • An introduction to the ‘CLARA’ conversational process.

Book here

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